And they are saying yes we lost the money but your money is safe with us without disclosing any details but they ran live Q&A to keep the users with their platform and I don't know WTF they are thinking.
If we assume they're telling the truth, maybe they're in the process of moving their cold wallet funds to cover the withdrawal requested from the customers, hence why the longer withdrawal time happens. If that's not the case, maybe they're trying to contact other institutions to help them cover the cost to reduce the panic of their customer. Worst case scenario is that the management is not prepared for something like this, and they don't have any solutions so they're just trying to pretend everything is okay and hope for the best. CMIIW.