Dear Players,
Following a thorough investigation with the relevant departments, we would like to provide you with a clear explanation of the recent incident.
BK8 was informed by the BinanceBet provider that an exploit occurred between July 1–2, which compromised the fairness and integrity of the game. As a result, the provider made the decision to void all game results, winnings, and records from that period. This action affected all users who placed bets during the exploit window, regardless of intent.
To prevent future occurrences, the provider has since entered maintenance mode to address and resolve the issue.
We also reached out to the provider to ask if any form of compensation would be offered due to the incident. Unfortunately, they confirmed that no compensation would be provided. In light of this, BK8 will proceed to refund only the original deposits made by affected users.
You may wonder why accounts involved in the exploit are also subject to suspension. As per BK8's Terms & Conditions:
12.2 We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. You hereby consent in advance to this clause. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that we, in our sole discretion deem to be (i) promotional abuse; and/or (ii) irregular playing; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the Website and/or block your account. PLEASE NOTE that in such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
12.3 "Irregular play" includes, but is not limited to, any one of the following types of play:
v. Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game.
In accordance with these policies, accounts identified as having participated in the exploit are subject to bans.
We understand this may be disappointing, but we must uphold the integrity of our platform for the benefit of all players. Should you have any further questions, our support team is here to assist.
Best regards,
BK8 Official
It seems like you made a unilateral decision.
I think that's unfair. You should also respect your players.