I also have a question regarding this part:
We also reached out to the provider to ask if any form of compensation would be offered due to the incident. Unfortunately, they confirmed that no compensation would be provided.
Why is BK8 asking the game provider to offer compensation to me, when the winnings from game provider's wallet had already been transferred into my BK8 main wallet? At that point, isn’t it BK8, as the licensed and regulated operator, who holds the responsibility of paying out player balances? Isn't BK8 the actual custodian of player funds?
If the provider had a design issue, that’s an internal matter between BK8 and the provider. It shouldn’t be pushed onto players after the fact, especially without clear evidence of wrongdoing.