Yes, I was online and at that moment I was choosing an event to bet on. I wrote to support via e-mail, I attached a screenshot of their response.
Hi there,
Thank you for getting in touch.
I have reviewed your account and I see that it was banned due to a breach in our Terms of Service.
The account will remain banned and any funds in it have now been confiscated.
I am sorry as I know that this is not the response that you were waiting for.
Feel free to reach out anytime, should you need further assistance.