Sure, review seems fine too. Our inbox is open!
/KX
There are many good marketing strategy out there and I have seen some projects explore them. For mixers and casinos, they use reviews for people to use their platform and give feedbacks. But for the kind of service you are offering, I'm finding it hard understanding how you could possibly run a review campaign since it is specialized kind of thing that requires people actually losing access to their wallet.
I believe it won't be that easy for the company to run a review campaign because of the nature of service they render. It is unlike other services that people can try out there service for fun. It is only when someone has lost their wallet passwords that is when they will try to petronise service rendered by recovery service. This will help to improve the trust people have for the company, they can also work with members that is recognised in the forum. This will definitely help more than review campaign.
I do not think a review campaign would be the option here, because what are we reviewing? Are we reviewing the already recovered assets from the wallet? Or are we reviewing the process involved in recovering the assets from the wallet, which we have no knowledge about, or are we reviewing the services that are already done in our absence?
Doing a review campaign is more of you taking part in the whole process from stage one to the final stage by sharing your experience and how you feel about the whole process you have undergone. So, how do you want to review a process you are not part of, or do you think the organisation would allow you to know the process that is more of their secret and meant to be handled discreetly?