BK8 was informed by the BinanceBet provider that an exploit occurred between July 1–2, which compromised the fairness and integrity of the game. As a result, the provider made the decision to void all game results, winnings, and records from that period. This action affected all users who placed bets during the exploit window, regardless of intent.
If the issue happens with the provider, then some other players should be affected. Also some other gambling platforms that use the same provider would be affected. But still now we haven't seen such allegations here yet. Also, I've never heard about such an exploit recently. Can you please show more details about that exploit? Gamblers are actually dealing with you, not dealing with the provider. We can't trust based on your opinion, so provide solid and reasonable sources.
In accordance with these policies, accounts identified as having participated in the exploit are subject to bans.
We understand this may be disappointing, but we must uphold the integrity of our platform for the benefit of all players. Should you have any further questions, our support team is here to assist.
This is ridiculous to me; you are banning those who played during the exploit even if they aren't involved with it. Often we see that kind of exploit on the crypto exchange, but those users accounts used to withdraw funds aren't affected. They investigate who was involved with the exploit, and users get their compensation as well. But it seems you guys are banning users. Never mind, you can ban, but the user should get their funds back.
If you can prove a real exploit, then we can realise the situation. In that circumstance, the user may agree to get back their initial deposits, though I am not sure if he will agree. But we can't trust based on your verbal explanation.