In their incident report [1] — they have mentioned it can take upto 72 hours to process withdrawal requests, so users should wait at least until then, if withdrawal is not received by then, then jump to conclusions.
No Halt in Withdrawals, Operations Running Normally
CoinDCX services remain fully operational. Trading activity, INR deposits and INR withdrawals continue. INR withdrawals below ₹5 lakhs will reflect in your account within 5 hours, while withdrawals above ₹5 lakhs will be processed within 72 hours. The incident was isolated and has no impact on your portfolio access or operations.
Their clients/ customers needed 72 hours before this incident to withdraw their funds, or did they create/apply it after the incident? If it's something "new", then we all understand their issue with withdrawals. And this time frame is only for fiat currencies or affects crypto as well? Cause fiat withdrawals are different from crypto ones.