Sure, review seems fine too. Our inbox is open!
/KX
There are many good marketing strategy out there and I have seen some projects explore them. For mixers and casinos, they use reviews for people to use their platform and give feedbacks. But for the kind of service you are offering, I'm finding it hard understanding how you could possibly run a review campaign since it is specialized kind of thing that requires people actually losing access to their wallet.
I believe it won't be that easy for the company to run a review campaign because of the nature of service they render. It is unlike other services that people can try out there service for fun. It is only when someone has lost their wallet passwords that is when they will try to petronise service rendered by recovery service. This will help to improve the trust people have for the company, they can also work with members that is recognised in the forum. This will definitely help more than review campaign.
There could be other marketing strategy they can explore to create visibility for their services, it must not be the conventional one we already know such as signature and reviews. I remember they already had some reviews in Trustpilot, if they encourage their users to also post those good reviews in other platforms, that will help spread their awareness a lot. I team indeed know what is best for their services and how to go about it.