I agree, when the rules are violated there is nothing more to do, they have to accept their mistake and not do it again in the future, sometimes a company should feel flattered that you find a way to play with them with other tools like VPN , I think they should have a little more Compassion.
When the rule says this action is not allowed, don't do this, don't break our ToS and this specific term, it is very clear term and strong reminder/ warning.
If any user tried to break it, no apology would be accepted by the company.
In such cases, no complaint or accusation and second chance request from the user will be accepted.
Users only can complain if they obey terms then something bad happened with their accounts without any reasonable explanation or of the term is bad and not popularly on other sites in a same industry. Even in a second case, you can complain about it and wait for policy changes on it but in the meantime, you must obey existing terms and should never break it.