I contacted their support about your issue, it's been almost 24 hours. But I still haven't received any reply from them. And this shows why they are still running this wallet, and what is their means of profit. This is a proven scam wallet, their wallet freezes the funds of the crypto users who use it under various pretexts, at some point those users give up on trying to recover the funds. It is sad that crypto users are still falling victim to this scam and losing their money.