Live chat isnt really giving me any options to withdraw and is saying Ive lost access to my funds.
I didnt deposit anything for the bonus and then once I lost it all I put in $140.
If support already gave their final decision on your case then you can’t do anything to overturn the result if you will just rely on contacting their support.
Try to seek help for Casinoguru or Askgamblers since they can get the attention of BC to re-evaluate your case again.
@Holydarkness is a good help on your case because he has direct contact with support. I read your case and it seems you are not disclosing everything on how you complete your KYC.
He said be mistaken choose "document" instead of "identify card", because he did not tell us how many times he submitted the wrong documents type before the casino decided that he has exhausted his number of chances..
It is not normal that bc.game will declare that his chances of trying the kyc verification again is over just upon failing at the first trial, and its also makes no sense to believe that the user submitted the wrong document type over and over again without noticing, we still need to hear BC.Game's side to this issue before any final conclusions.