Although I highly doubt they will ever refund me. They don't follow this forum anymore and they don't answer to my emails.
They 're thieves.
When was the last time you had any contact with them?
Did they show any intention at all to resolve your case?
The worst option for exchange is an unregistered exchange that uses third-party liquidity funds, and the liquidity partners are some of the CEX with a very bad reputation.
We have to ignore such services.