If someone else were to do the case it may look something like this.
⚖️ Arbitrator Ruling: dplay vs. BetfuryCase Summary: This dispute concerns a series of
4-leg combo (parlay) bets placed by the player
dplay, totaling
$100,000 in wagers on the Betfury sportsbook platform. At the time of Betfury’s cancellation,
several legs on multiple tickets had already been settled and won. Despite this, Betfury voided all wagers, including those containing finalized, winning legs.
Initially, Betfury returned the $100,000 and offered the player an additional $100,000 bonus with an
unspecified rollover requirement. Betfury acknowledged a
$330,000 cashout value prior to the cancellations. However, Betfury later reduced its offer to approximately
50% of that value.
Facts:- dplay placed multiple 4-leg combo bets totaling $100,000.
- Several legs on many tickets had already gone final (i.e., settled and won).
- Open wagers remained on the affected tickets.
- Betfury canceled all combo bets, including those with finalized, winning legs.
- The official cashout value provided by Betfury at the time of cancellation was $330,000.
- The player agreed to the cashout, but Betfury later reduced the payout offer to roughly half.
- No rule-based justification was provided for this reduction.
Relevant Terms & Conditions (Betfury): According to Betfury’s official Sportsbook Terms & Conditions:
- A combo bet (also referred to as a parlay) is defined as a wager made on several independent events.
- The definition of "independent" is key—each leg of a combo bet is treated as its own discrete event. Once an outcome is settled and confirmed, it cannot be voided unless there's clear evidence of error or fraud.
- Cashout Policy: A cashout is a mutually agreed-upon settlement to resolve a wager before all events are completed. The player accepted the $330,000 cashout offer, and Betfury provided no contractual or regulatory basis for retroactively reducing it.
Industry Standards: Across reputable jurisdictions (e.g., Curaçao, Malta, UKGC):
- Finalized outcomes in combo bets are irreversible once confirmed.
- Cashout agreements are binding once accepted by both parties.
- Sportsbooks may void tickets before an event begins, but not after individual legs have settled, unless there is demonstrable fraud or a system failure.
✅ Ruling: After reviewing the facts, Betfury's published terms, and relevant industry standards, the decision is as follows:
Betfury acted improperly in voiding combo wagers after one or more legs had already settled and in reducing a previously agreed cashout amount. These actions violate industry norms.
Outcome: Betfury is ordered to pay the full
$330,000 cashout value.