Good to know that, mate.
I hope your case gets solved like some of those cases. Just be patient and continue to fight. But make sure you do not use bad words, call them scammers. Just make them believe that you don't think they are scammers, but you are seeing them as a legitimate business. As other members already said, calling them scammers in a public place won't help your case. They may ignore you if you start insulting them.
If you can get your funds back, don't forget about these scammers. Never use their service again. If you know anyone using their service, just tell them to stop using it. Good luck, mate.
From the beginning, I complied well with their demands and used formal, respectful language, as I believed they were just doing their job, but after months of exhausting process and ignoring my KYC completion, I just got tired of their unbearable behavior, but I still didn't insult them or use bad language.
But frankly, I don't think that matters to them. You should see their Telegram support chat. It is like a torture room for their customers. Some of their victims are literally begging them to release their money because they needed to save the lives of patients, and others threatened to hurt themselves if they did not get their money back, and Freewallet does not care at all.