Such stupid players. Some casinos do not even offer to recover funds if you make a deposit via the wrong chain, no matter how big the amount. Player should not blame the casinos if they cannot follow the rules.
Is sad to see people coming up with such complain and not accepting their own fault and if you can't accept your own mistake how can the gambler learn from such mistake,. I remember when I hard some similar problem with a local exchange in my country, I made a deposit into the exchange without checking their minimum amount and my deposit did not arrive until I reach the support and I was cleared on why my deposit did not come and from their I was lucky the support helped recover my funds after 7 working days.
It is very wrong to reach out to the casino when mistakes like this are made. Gamers need to be blamed whenever such a mistake is made by them and not think the casino is responsible for their mistake, which they should address themselves.
I think it is important for gamers to understand the rules, know their mistakes, and also know what they need to complain about to the casino. A gamer who deposits funds to a wrong chain that is different from what the casino has presented should bear the consequences and know how to go about it without involving the casino.