Yeah, I've been waiting for my 25k USDT withdrawal since the end of January, exactly half a year now. Support has been ignoring me ever since. After a month and a half of trying to contact them, I finally managed to reach someone on Telegram, who told me there's an open investigation with a provider. Until that's resolved, I'm unable to withdraw (though I'm apparently free to gamble the money away).
That was the first and only time I received any meaningful communication about the issue. I continue reaching out every few weeks to ask for updates, but all of my attempts are ignored.
So yeah, I still have some unresolved issues.
dude, 6 months of "open investigation with a provider" is a crazy excuse, what could they possibly be investigating that is taking this long?
if i were you, i would have opened a scam accusation/submit a complaint on casino.guru after a month max. maybe you should consider doing that if you want them to push the provider to "investigation" faster.