You have to reach level 22 for that, which is next to impossible. Actual rakeback is 10% (which is quite low) for anyone who wants to play at your platform. You need to come up with some serious rakeback promotions. Please post your detailed rake structure as well. Thanks, I hope you will take it as genuine feedback.
Although they are not lying, what you say is true - big numbers push our minds to something good, whereas reality is not as beautiful as we envision it to be..
More opportunities should be presented in order to get the players' attention.