Really don't understand what going on here. Also that person has successfully did KYC on other casinos with same documents, so why can't he be accepted on this casino ?
It becomes usual for bcgame to be in such disputes about verifications. Support is not responding and kyc docs rejected then contact is blocked. Some of them succeeded to resolve the problem in btt forum but we don't know how many of them since there are some other unsolved cases.
It’s very hard to conclude immediately since some player that truly commit violation might use this opportunity to stir the BC reputation by providing accusations with engineered evidence.
I’m not saying that we shouldn’t believe rather let’s wait for the representative to step in here before we jump in to conclusion.
They have active signature campaign here which means they monitor the forum discreetly.