Post
Topic
Board Scam Accusations
Topic OP
BETFURY reopened self excluded account -> more losses, violation of TOS
by
fallingxx
on 30/07/2025, 05:10:40 UTC

What happened:: self excluded account gets reopened which leads to more losses, clear violation of TOS and no player protection or responsible gambling on this site

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=2848599

Reference Link:
Amount Scammed: 1400$
Payment Method: USDT/LTC/ETH
Proof of Payment: https://www.talkimg.com/image/UHTNol
PM/Chat Logs:
Additional Notes:

Well, here I am. I have had an account on this forum in the past but i don't remember my login or even username. Anyway, I have some gambling problem and betfury screwed me over big time.
I self excluded with them on July 12th permanently but because I know I still had some small bonuses waiting for me which i wanted to gamble with I asked them to reopen my account. For obvious reason they should have never done that, it's called player protection.

conformation of account being closed: https://www.talkimg.com/image/UHT3jW
email after the reopened it: https://www.talkimg.com/image/UHTkOJ

They write in their own TOS:
"Once a self-exclusion is applied to your account, it will stay in place and it will not be reversed or decreased for any reason. Permanent self-exclusion will remain closed indefinitely. "
You will find this info here: https://docs.betfury.com/betfury/responsible-gaming-and-gambling

Well, I think me being a losing player was reason enough to still reopen my account, good job betfury.

After the account got reopened I have deposited and lost round about 1400$. Of course it's my fault, I get that, but if the site would have followed their own TOS which are very clear that under no reason accounts should be reopened, this would and should not have happened, therefor I am asking for my money back and the account to be closed after that.

I will also send this to the betfury support, this is mainly to get their attention as well.