Everything is now good since my first post. Thank you.
But since you opened up that you will nudge someone there, currently, I have a fiat deposit that has been pending for over an hour now. I know it might be 3rd third-party merchant problem, but I already sent a ticket on the SPEED UP option. If still not processed in the next few hours, I will DM you. Thank you.

Uhh... I've nudge my contact with rough details about it. They kindly asked you to wait for at least 24 hours before taking action of any escalation, as the deposit will quite likely goes through in hours. If by 24 hours [not next few hours] it is not sitting in your account yet, don't be shy to poke me in PM, I'll nudge my contact and get it looked at.