I’m wondering, do stake care about these complaints as I’m sure this kind of complaint is not new thing and it is just like repetitive complaint.
Stake should start thinking to have more transparent bonus system, at least give a clue on how they calculate their bonuses so players can calculate themselves.
Because the most given answer when players complain that they get lower bonus than what they expect is “the calculation is correct”.
They don't care, because they are so big and still growing larger and larger. That's why they are ok with losing old players that complain, there are plenty of new ones that have no clue how "good" it was in the past with bonuses and stuff. For them these low amounts that are distributed now are normal.
As long as stake doesn't feel a decline in membership they will always cut and cut and cut to raise the profits.
When a casino has grown so massive they get too occupied with numerous activities on their desk and for the most part they will have to attend to them according to scale of preferences as not to be haphazard in coming through for each complaints. It may not be that Stake.com really don't care about the particular bonuses complaints as it could be that they haven't had time enough to attend to it and deal with it once and for all. I think every customer is important because it old or new, and when a customer is lost to another casino it doesn't make for a good business.