I have been trying to fix this issue for almost 11 months now. It started when I was installing the Bybit app on my phone and mistakenly filled in my surname as SINDAY instead of SUNDAY during the biodata setup.

As a result, my Bybit account name doesn’t match my bank account name, and this causes problems whenever I try to use P2P trading.

When I made enquiries, I was advised to log a complaint through the app’s help centre, but the issue has still not been resolved. Friends also suggested I update the app, which I did.

Even though the Bybit app has improved, especially with the addition of an AI-powered help centre. My case seems to be an exception. From what I have seen, it can only be resolved by speaking directly with a live agent.

However, every time I try to contact them, I am told they have many complaints and I should check back later or wait. It feels like my issue is being overlooked, and I honestly don’t know what else to do.

The last time I tried to sell Bitcoin, I had to use my brother’s Bybit account instead.

Can someone please advise me on what steps I can take to fix this issue?