Sup,
I’d like to share a fresh (and very frustrating) experience I just had with go-go.exchange. Neither their website nor their BestChange listing said a single word about KYC being required for my exchange pair. I sent my coins, and… nothing. The funds got stuck, the order was “frozen,” and instead of completing the payout they suddenly demanded full KYC—passport, selfie, the whole circus.
But the exchange have their own terms and you must read it before using their service.
In case of suspicion of illegal activity, the administration of "go-go.exchange" has the right to:
Suspend the execution of the application until all circumstances are clarified.
Request documents for user identity verification.
Request additional information about the payments made.
All information provided by the user can be transferred to law enforcement agencies or other authorities upon their request or by court decision.
For card verification, the user must provide:
https://www.go-go.exchange/en/rules/aml-kyc-policyHere we can see you made the mistakes by not reading their terms. They think something is suspicious about your transaction; hence, they are asking about KYC. Unless you comply with that, likely you wouldn't get your funds back. It seems you have sent a big amount without knowing anything. I am not sure if Best Change tags all KYC exchanges.
However you can try to raise your issue on Best change announcement thread. They are pretty active, they might help.
https://bitcointalk.org/index.php?topic=3309245.0Yeah, looks like I made a mistake contacting this exchange, but no, they didn't provide any evidence that says high risk tags or anything like that in my USDT.
First, this service ignored my requests for payment for a whole day and asked me to wait a little, and then they even said that because my transaction is over 10k dollars, they are obliged to request KYC from me.
This is not stated anywhere on their website. Also, they did not provide the results of the AML check to consider my transaction illegal. This is a complete violation of their own terms, so I think they are intentionally holding my coins, hoping that I will keep them.
But no, I am not going to give my personal information to these people and will continue to seek a refund, hoping that someone can influence them.
Sorry, OP. These exchanges tend to selectively freeze user funds, even if your money is completely legal and clean and low AML.
They often keep changing their excuses and ignore all the evidence you provide.