Any updates? Has your deposit been credited to your account and what do you mean by "it will take a week or less"? The last time this happened to you, you said it took support less than an hour to solve the problem. So, why don’t you just contact them again to speed things up again?
On their website, they say that crypto deposits are instant, so if this issue is recurring then they need to figure out what’s causing it and solve it once and for all.