Original Ledger platform is Ledger.com while Trezor own is Trezor.io always do your own research before taking a crucial step like this own, ask questions before doing anything crypto wallet related if you are a newbie and lack knowledge, this is one of those reasons why the forum exists.
It's obvious maybe this user wanted a cheap or fast delivery hardware wallet, and as such went further buying from a third party website, while boycotting the official site without considering the risk involved. And right now paying for such huge mistake. Because to be frankly speaking, it really pains me to hear people losing their hard earn money to scammers for just mere simple silly mistakes like this. Because literally if I was to be this individual who have over 4.3 BTC, which is approximately $461,000 to invest in Bitcoin, I wouldn't have mind going straight to Ledger hardware wallet directly from it's headquarter, rather than ordering it online. Because I also noticed platforms like Amazon, ebay, TikTok shop all have Bitcoin hardware wallet, of which you stand a high risk of buying from there.