Hello , Denis.
Unfortunately, we are forced to require you to pass KYC, these are not our requirements, but the requirements of the regulator. This is a standard situation when you need to pass verification, especially since before the transaction you agreed to the terms of exchange and verification. The same conditions apply to all exchangers that care about the safety of their own and their clients, in other cases these exchangers send non-clean cryptocurrency to their other clients. Please pass KYC verification.
Can you provide more information about exactly which regulator it is?
Also, can you post here proof that the regulator requires KYC of the user who sent the 'disputed' coins?
What will happen next with the KYC information you receive (if the user decides to take that step), and is it enough to return the money in the end?
@Denis_Verbinsky, Can you check whether the coins you sent are still at the deposit address from the order, or have they been sent further?
$11k usdt is no small amount of money and if passing kyc verification is the only thing this exchange is asking from you so that they can fully deposit your money into your account, then I guess you have no choice but to pass the kyc as required or requested, you should have known better that when you deposit your crypto into any wallet belonging to any centralized service, you automatically lose control and give full control of your funds to the service you deposited your money to.
Everyone should keep one thing in mind when choosing exchanges. If you don't trust an exchange enough to send them KYC information, simply don't use it.
You should have also taken your time to read this exchange's term and conditions before choosing them since they are not popular, it wasn't enough relying only on what bestchange said concerning the exchange
They are currently excluded from monitoring on Bestchange.