Hi everyone,
I’ve been a long-time user of Freebitco.in, and never had issues with deposits or withdrawals – until...

Now I’m facing a serious problem, and I see others here have reported similar issues:
• On July 28, I requested a slow BTC withdrawal
• On July 29, I requested an instant BTC withdrawal
→ Both are still marked as “pending”
→ No TXIDs were issued
→ Funds never reached my wallet

I submitted a support ticket (#23456614) on July 30; Followed up again on August 4 — still no reply; Only an automated response was received
I’ve never used VPNs or multiple accounts. My activity has always followed the rules. My email was verified long ago (as required for withdrawals).
I also have full documentation of both requests.

What really concerns me now is this: I never enabled 2FA, but withdrawals work fine.
But is 2FA condition for withdrawals?

There was a period when I wasn’t active on the site, but I honestly didn’t expect this kind of problem (when return) — especially not from a gambling site that used to function reliably. And it's not like it’s run by some unknown anonymous group — the company behind it is [FBC B.V.], registered in the Netherlands.

There’s a significant amount of BTC stuck in my account now. 
Any advice on how to proceed or escalate this?

Thanks.