First, they required my passport because my amount exceeds 10 thousand dollars (this is not specified in their AML policy). And 7 days later they announced a new requirement. They said that KYC was requested because my funds are fraudulent.
Let's clarify something. Did you send them a picture of your passport? Did you send them any personal documents?
In most cases, a passport is sufficient for KYC, possibly a selfie of you holding it to confirm that the documents are genuine.
No, absolutely not. My main requirement is a refund without KYC.