An interesting point: the English version of the site does not mention anywhere in the rules that amounts exceeding 10 thousand must undergo additional verification, while the Russian version describes in sufficient detail all the "little things" that the client will need for the exchange. The question is, did the client read the rules in Russian, or did he use the English version and not take into account all the rules?
Yeah, that's really funny. Because they didn't have that rule before my order. I have video of all their rules, so it was added recently. Most likely today.