We understand the seriousness of your concerns and would like to assure you that our technical team is continuing to investigate the issue you reported. As previously mentioned, we have thoroughly reviewed the data available to us and were unable to locate a record of the $8 Keno bet on June 19, 2025, at 02:34 AM IST.

While we are actively working to reproduce the scenario you've described — where a post-game state appears without a registered bet — we must emphasize that, so far, we have not been able to replicate this behavior or confirm it as a system-wide issue. Our investigation remains ongoing, and we appreciate any additional information or reproduction steps you may be able to provide to assist us.

Please note that we are unable to issue compensation or refunds unless a technical issue is confirmed based on verifiable data. This policy is in place to ensure fairness, accuracy, and regulatory compliance in all decisions.

We sincerely appreciate your patience and cooperation and will keep you updated as soon as we have further findings.

— BetFury Support, August 4, 2025