I've made 3 separate tickets but they seem to not want to help. They keep asking for additional information when they can clearly look at my account.


https://imgur.com/a/SFpmita


you can see I bet the "up" on the crypto trading game, and the entry price was $1,132.71 and it exited at $133.40 and they didn't pay. This has happened like 10 times on my account.


Maybe I am misunderstanding something, but the customer support sucks and they can't explain it. (The advanced trading team i guess cant either because they don't respond to the tickets)



It has been over a week.