Dear mustach3,

Apologies for the delayed response — we missed your earlier message and are only now getting the chance to reply.

In order for us to properly review your case and provide a detailed response here on the forum, we kindly ask you to share your registered email address (via private message or email). This will allow us to check your account history and clarify the situation.

We are committed to transparency and will gladly provide a full explanation once we’ve had the opportunity to investigate.

Best regards,
Sportbet.one Support Team