We expect you to verify KYC
This is not only our right but also a requirement of the regulator.
Can you share here the specific request of the regulator for freezing funds from the mentioned order in this case?
Dear colleagues and forum members, at the moment we have hired a company that is investigating this incident, we will resolve this situation in the near future.
Everyone present understands that this business is worth more than the funds that the client demands to return, but at the same time we cannot give in to manipulation from this client.
About manipulation.
If these are dirty coins that you have frozen, why were they sent further? Shouldn't they be locked until the user passes KYC?