Dear client, no one has stolen anything from you.
We expect you to verify KYC
This is not only our right but also a requirement of the regulator.
The fact that you do not pass verification speaks of your intention to defame us.
Dear colleagues and forum members, at the moment we have hired a company that is investigating this incident, we will resolve this situation in the near future.
Everyone present understands that this business is worth more than the funds that the client demands to return, but at the same time we cannot give in to manipulation from this client.
The issue is not about money, but about ensuring that this incident does not happen again, and this is not the first case with this client. A few weeks ago we had a similar situation with him.
We are forced to take such steps to protect ourselves in the future.
Everyone understands and knows that the requirements of the KYC / AML policy are mandatory and the client agreed to them even before creating the application.
With respect and until next time, the Go-Go team
I do not intend to provide my personal data to you.
You have still not shown any proof of your accusations.
I do not intend to provide my personal data to an exchanger that changes its rules after I have made an exchange and requires verification under the changed invalid agreements.
I will not back down until my you give me my coins back.
And this is my only exchange on your site, so stop coming up with more excuses to continue blocking my funds.
If I may ask, if they are going to pay you assuming you pass KYC, why wouldn't you just give them the KYC and get your money back? I don't know if they will or won't pay you, but if that's the option i'm given or lose my money, I'll bite the bullet and give my KYC.
1. I do not want to provide my personal data.
2. Considering all the factors:
2.1. The exchanger has already changed the reason for the KYC requirement three times
2.2. The exchanger does not provide any evidence regarding the regulator's requirement or anything else.
2.3. The exchanger changes the current AML policy on its website after the situation happened so that it fits their requirements
I really do not believe that these coins are really blocked. I think they will find a bunch of other reasons not to return them. For example, they will ask for something else, then something
else, then something else... I have seen such cases on bestchange, where exchangers endlessly demand additional data and do not return the coins for years.