I have a brother, a friend and one other person, including myself that are using Stake, no one among us that have complained before because we have no issue with the site. A friend of mine made a mistake in his name and he contacted the gambling site customer care and they later replied although it took my friend sometimes before he finally was able to solve the issue but which he caused. So I am surprised seeing your comment. The site is good for me. Hope you did not made a mistake like access the site from restricted location or you have multiple accounts? Why not contact sites like Casinoguru for help first?