Hey, you already got an explanation regarding your case by the support team.
Our sports fraud team flagged your account for abusing odds in an unfair manner ("value betting") which violates our Terms of Service. This is a common practice and policy on every major sportsbook provider.
You were informed about the decision and your account got locked because of that.
Best,
Bennett
In case of a value bet, the sportsbook usually limits the player's betting ability. In the worst case, the casino blocks their account after returning their deposit. We have seen several cases like that. The common practice is to refund the user and then take action. However, in most casinos, there are no rules about value betting. All they care about is Arbitrage betting. So, do you mind telling us why you would confiscate the user fund instead of refunding them?
Our beloved friend Rating Place is an expert in these matters. He usually fights for players if he sees the casinos are confiscating funds for value betting. He has been vocal on some threads. Let's see if our friend Rating Place appears here, think winna is scamming the player and write to Mr. Bennett