Dear client, no one has stolen anything from you.
We expect you to verify KYC
This is not only our right but also a requirement of the regulator.
Really regret to see you repeating the same things. Please mention which regulation asked for KYC and what the reason is. You claim you aren't stealing, but it seems you are doing that. We expect to refund the funds to the same address since the victim really doesn't want to proceed with KYC.
Dear colleagues and forum members, at the moment we have hired a company that is investigating this incident, we will resolve this situation in the near future.
Why do you freeze the funds if you aren't sure of the issue? What kind of investigation are you expecting when the funds are clean and it has been proven?
Everyone present understands that this business is worth more than the funds that the client demands to return, but at the same time we cannot give in to manipulation from this client.
The issue is not about money, but about ensuring that this incident does not happen again, and this is not the first case with this client. A few weeks ago we had a similar situation with him.
We are forced to take such steps to protect ourselves in the future.
Definitely you have to protect yourself when the funds are linked with the dirty sources. I don't feel Whitebit is the dirty source of funds anyway. What do you really mean by manipulation? If you want to not repeat this kind of incident, then ask for KYC before proceeding with the exchange. Require registration and verify users. KYC
Everyone understands and knows that the requirements of the KYC / AML policy are mandatory and the client agreed to them even before creating the application.
With respect and until next time, the Go-Go team
I admit it, and the victim admits as well regarding the mistake made by him. So accept his apologies and release the funds. It will help to refrain your reputation.