The site is not awarding me with my 100 free spins on Dog House Mobile for the deposit bonus. Please assist me with this issue. My username is tableplay.
Thank you.
how much did you deposit and are your deposit qualify for the 100 free spins bonuses, if yes then you should contact the support for an answer to what you are missing, although is good you are making this claims here on their ANN thread, and sure you will get the help you deserve from this comment, between I have not deposit on the sunfirecasino casino but able to create an account successfully.
Hi Odusko, to get the 100 free spins, the player is required to deposit at least 10 USDT (when I click the Dog House slot with the active bonus it just opens the game with no free spins - I am expected to wager my balance as if there are no free spins). I deposited 14 USDT. Please see the image posted below for the specifics of this bonus (you will see my deposited balance in the top right corner):
https://i.imgur.com/26Dc4Lt.pngPlease note that the live chat does not work (when you click the "live support" icon, it issues a message that you should use Telegram for support because Live Chat is currently not working) and when you send an e-mail to
support@sunfirecasino.com, there is no reply. The player is expected to use telegram to contact support even though it is never stated in the terms and conditions that having a telegram account is required to receive support. Below, I posted a screenshot of the message you get when you click live chat:
https://i.imgur.com/hER1yip.png
