However, it is also the duty of casinos to be very much active because this is a community, and also they have potential clients from this platform patronising their services, so it would also be in the casino's interest to protect their business by being very much active here
Well said! Being active and interacting with forum members is key to success here. If you just create the topic and leave, then the thread will eventually not show on the first pages of this board and most members, and even visitors, will unlikely know about its existance..
Being active will not only help in promoting your service, but it will also help you create a strong community. A community that can help you improve your casino by making suggestions and reporting bugs and any other kind of isuues they may face.
Being active here also helps to build trust and confidence among the community members in the casino because when you constantly interact and engage with them, they will definitely want to always want to use your services because they like the way they are attended to whenever they approach you with complaints or questions as it bother them.