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Isn't ken legally required to give refunds for every single preorder due to the fact that the product no longer exists? FTC says he can have delays up to 30 days past original shipment date or else refunds must be given. And FTC also says refunds must be given within 7 days of order cancellation.
How Quickly You Must Make a Refund
When you must make a Rule-required refund, the following applies:
If the customer paid by cash, check, or money order, you must refund the correct amount by first class mail within seven working days after the order is cancelled.
If the customer paid by credit, you must credit the customers account or notify the customer that the account will not be charged, within one customers billing cycle, after the order is cancelled.
source:
http://www.business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule