Yes of course reputation is very necessary for a casino to thrive in the gambling industry because without any good remark,no gambler would even think of going close to any such casino. This is why it is good for casinos to always be up and doing in their activities and engagement with their community and also with visitors.
In as much as it is good to give out win timely to the respective winners, it is also appropriate to also have a good communication relationship with the gambling community irrespective of who the gambler is. Support should be friendly and be of utmost help to visitors or community. A timely response to inquiries also matters because these are just the little things that matters in casino to keep the traffic coming because any gambler that is well treated by a casino would definitely make a reference or recommendation of that casino to another gambler who will definitely visit to see for themselves.
Now there is nowhere without reputation and reviews. Many experienced players will carefully study all casino reviews on the Internet before starting to play. But do not forget that there is a lot of fake news on the Internet and all information needs to be carefully checked.