If I owned a store, company, or even the smallest business in the world and heard customers complaining about the services provided on social media or on the street, I would immediately go public with an apology and promise to resolve all issues. I would do this to avoid losing customers and to avoid a tarnished reputation for my business. I think everyone who wants their business to run smoothly would do the same. So, in the case of FreeBitco.in, it's very clear that it no longer belongs to the same people.

It's not possible that @wetsuit and @TheQuin would be seeing all these complaints and the site sinking and wouldn't come to this thread to say something to reassure people. In my opinion, they probably sold the site and signed an absolute silence agreement, and since they no longer have anything to do with the site, they can't come and say anything. The new management may have never managed a business like the FreeBitco.in model and are unable to handle the site.