Hello, the laptop where there was an electric one
Do you mean Electrum?
I can't restore the account, there is a seed phrase of 12 words, but nothing comes out, opens an empty wallet, not a single transaction and the balance is empty
It could be you've extended the seed phrase with "custom words". In that case, you'll need to add them again.
You said "the laptop broke down". If the disk is still working, you may be able to take it out and recover your wallet from there. But it depends on the laptop type, some (newer laptops) have soldered disks.