I had a long conversation with changenow about your issue, and they are saying the same thing which seems like a waste of time because they are not sharing the correct information. And this shows that they are using a strategy to scam users with large funds like you.  I even contacted bestchange, but result zero.

I have seen in bestchange that many people like you who had big funds have their funds frozen by changenow and the issues are not being resolved for a long time. I will say again here that bestchange does not take action against such exchanges. These exchanges are scamming millions of dollars and bestchange is taking those issues as normal and they are not taking any strong action against exchanges like changenow which is dangerous for the crypto community. They are monitoring an exchange that is systematically scamming millions of dollars, and BestChange has marked the victims' complaints as neutral.

What is really dangerous for the crypto community is that exchanges like changenow are trying to scam people under various pretexts, and bestchange's way of ignoring such issues without resolving them is dangerous.

I would tell the crypto community to be careful and ensure the security of your funds, everyone is sitting there looking for ways to block your money and scam you.