I can usually wait up to 10 minutes for either a deposit or withdrawal. If it takes longer than 10 minutes, I usually contact their support team to inquire about My deposit or withdrawal. Generally, I've experienced a withdrawal process of at least 2 minutes from the bsc network, as it's fast and inexpensive. However, Other networks, such as Ethereum, can be slow.
10 minutes and you’re already contacting support? I don’t know why but is kinda hilarious. I don’t think you’ve ever been in a situation where your withdrawal keeps processing for hours or days just for it to get cancelled again, if you have then you’d know why I said this is a bit hilarious.
If we’re talking about deposit, then I’d understand reaching out to the customer support to see why it still hasn’t reflected in my account despite being confirmed on the blockchain for more than 10 minutes, but for withdrawals you’d have to give them more time, because sometimes they do some checkings - that’s why some withdrawals are instant while others take a bit longer.