I am not surprised to find another scam accusation thread related to BC Game. This trend has been going on for quite some time.
If BC Game conclude this is not a worrying time for them, they will continue doing what they do. If they care about their reputation (what is left of it), at some stage they should ask themselves what they need to change in order to minimise the number of scam accusations being made against them.
I am aware There have been other accusations against this site, but as we usually see, many of them come to nothing. Do you give this one much credibility? The only image he has posted is a screenshot of an email by BC explaining him how to recover an account. I don't see any proof of anything in this thread.
I'm not saying the OP is wrong either. I hope that in the end his problem can be resolved, perhaps with holydarkness' help, as we've seen other times in this section of the forum as well.