Had you received that email on the 29th of July? If yes, then the free spins were credited to your account by giving you a reminder about the deposit bonus. The welcome deposit bonus doesn't have any expiry date. You can get it on your first deposit after creating your account. ...
If you will read xandry's post again, he said he never made deposit on his betpanda's account yet, so it's not a deposit bonus, it might be registration/welcome bonus as every user got free spins upon registration on Betpanda.
... If they lost those documents to hackers, it's their responsibility by having bad security practice on their own device
Why would you save your kyc info on your device. There’s no real benefit in permanently storing your KYC documents on your device. Keep them offline whenever possible and avoid keeping unnecessary digital copies, unless the original form is already digital. When verification is required, take a picture of your ID, submit it, and then delete the copy immediately after. This minimizes the risk of exposure if your device is ever compromised
Its risky and dangerous to submit your personal information, such as your ID, to suspicious, unlicensed, or unregulated platforms. Without proper due diligence, handing over sensitive data to just any platform that asks for it is not only unsafe but also pointless, as it exposes you to potential misuse without offering real security or value in return.