Sorry about the man. Apologies for ignoring the question part.
Nope, OP did not submit any substantial evidence in this thread. He did not follow the scam accusation format, probably because he is a newbie and doesn't know the forum well. But I won't say he is a liar. I am used to seeing this kind of scam accusation. This mostly happens due to the BC game's shitty support. They can take up to a month to reply to a single email (admitted by BC game official account), and their support is totally helpless. You barely get any response to these kinds of issues. So, holydarkness is the only channel here who can help OP now. As holydarkness said, he is kinda busy with real life things and he would take a look on it on Monday.