The casino has no knowledge of the type of device users use though they know if it’s mobile or desktop but they do not know how well your devices perform hence they are not in any way to be blamed because probably the system is programmed to or you some how might have set your gears to automatically restake for the next game hence your device hanging will only display in your views not in theirs so the casino is functioning as it should while you on the other end is suffering for your device incapability.
So for every reason casino has nothing to do with this.
I slightly disagree with you. The casino knows all the technical characteristics of the equipment you play on from start to finish. Ask how the casino sees that the player is using multiple accounts. This is found out not only by the IP address but also by all the fingerprints of the equipment and browser, including even MAC addresses. However, I agree that the casino does not know about the performance of your system or about the presence of viruses, which can also slow down not only your computer but also the network itself.
You’re right in a way but neither I’m I wrong here, the casino is capable of knowing much as your IP and type of devices or characteristics of your device but basically they only have limited knowledge of the characteristics because some level of knowledge about a user is considered a bridge of privacy, I also believe they have a system that only matches different IPs and MAC addresses then automatically flag them as one device or multiple accounts, because sometimes you will agree with me that casinos do apologize for wrong flagging due to matching IPs or addresses hence they have limited knowledge as I said earlier.