Hi!
We understand how frustrating waiting can be. Your case is currently going through our internal review process, and our support team will keep you updated as soon as the procedures are completed. Thank you for bearing with us.
I'm sorry, what!? this case is still not resolved? it's been 3 months since the OP posted his case and you only decided to reply to this case now and your response is the case is still in process? how long do you expect the OP to wait for you finish your investigation? no offense but your platform is extremely suspicious with how you handle cases like this.
also, are you still in contact with the OP? is the OP still responding to you? anyway, if you ask me, investigation like this should never take this long to to finish.